Travel + Leisure magazine may receive compensation for some links to products and services on this website. If youve cruised before, you know that Viking cruises arewell, expensive. 0000019511 00000 n Hard to bail if all you have is vouchers. When inclement weather or other delays strand you in. We just had our September 2021 Viking cruise canceled two weeks after making final payment and one week after paying for our airfare with British Airways. Photo Courtesy: Nassau Cruise Port. 0000005975 00000 n But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. Good to hear. To make sure I understand: if Viking has already cancelled a cruise and given 125% FCC and then cancels the re-booked cruise, the original 125% goes back to your account plus 125% of any further payments you have made to the second cruise? However, if youre looking to save money, think about whether youll actually spend much time in your suite. By You can also buy local wine and bring it onboard, a Viking Cruises representative tells TravelAwaits via email. On a Viking cruise, diners can visit any restaurant without incurring any additional charge. We held off canceling, paid off all three cruises as well as booked shore excursions and Silver Spirits in anticipation of Viking cancelling. You can do this online at. Your California Privacy Rights/Privacy Policy. (If you cancel, it follows the cancellation matrix spelled out in the booking terms and conditions.). 0000004508 00000 n We had a final payment on a river cruise due in March. Here is how it works for US pax. Weve already got tickets with Delta for our cruise next January. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. ), Iwould deal with Steve at tripnsurancestore.com. This is one of those *truly* once in a lifetime events. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. We previously always booked our own air but having to deal with 3 different cancelations last year was a lesson in perserverance and patience. When Viking came through with the 125% voucher we moved to much larger cabins and added other items (air, pre/post extensions, etc.). Known initially as Bloggers Cruises, the FFS cruises were created to bring together John Healds blog followers and give them a chance to cruise together and have fun. Too much to expect I imagine. When youre sitting in the Explorers Lounge perusing vintage maps or enjoying a thermal bath on the spa deck, youll know why Viking Cruises are held in such high regard. Planning in advance should help you avoid a costly mistake (or embarrassing faux pas). 0000003926 00000 n While youll want to show your gratitude to the ships staff, youll want to know what youre paying, particularly if youre traveling on a ship that doesnt use your typical currency. Thus, Viking breached its contract to provide a flight home. The most obvious: Pay for the Silver Spirits beverage package, which offers unlimited beers, cocktails, premium wines, juices, espresso drinks, and mineral water for the entire cruise. No deductions are made of boats, those will be returned to your boat balance once you have made your refund application. 1 to explore the world fair. Unclear. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . Started June 21, 2021, By For the best possible time, youll want to be flexible. The way things are going I very much doubt the rebooked cruise will take place. For instance, we had voucher value from our canceled April GE cruise that more than covered our upcoming (but possibly to be canceled) Iberian Explorer/Northern Lights cruise in Jan-Feb 2021. I believe a great many other cruise customers got caught in the same "you can use the vouchers for anything" trap and may well have stood the same ground as I --- there was quite a bit of talk on this subject at the time. We've already got tickets with Delta for our cruise next January. 0000562812 00000 n Viking is likely using that money to finance operations, keep the ships afloat, pay for the new ship, etc. Answers lie, How do we heal a broken America? trailer <]/Prev 839367>> startxref 0 %%EOF 111 0 obj <>stream Listen to Martin, FDA experts recommend RSV vaccines for adults, How a former monk is becoming a Hollywood A-lister, This is what keeps Jennifer Aniston up at night, People are sharing their worst dates and we cant, Justin Bieber cancels remaining dates on world, Kiss plans final concerts ever in band's New York, Jay Leno shows off his 'brand new face' after, Need to know: You probably missed these key, Traveling internationally? https://www.vikingrivercruisescanada.com/my-trip/current-sailings/index.html. Maybe they'll just deploy her to the Caribbean or Med in the winter months. So another voucher only, or the monies we paid for the original cruise? On the morning of Dec. 26, we arrived as scheduled in Valletta, Malta, docking within view of the gorgeous old city. Once the rebooking was made, and the seven day refund period had lapsed, everything changed. Which date are you going? 1 to see and shop Dubai again. As such, guests traveling on either an ocean or river ship may experience minor day-to-day variations in how we implement our overall program. (confession: I did not know what to expect - would I be kidnapped?). While cruise deposits historically were refundable as long as they were canceled before final payment was due, more cruise lines have begun to offer nonrefundable deposit options. Many thanks for your detailed explanation @duquephart, Do you have any advice for me who might rebook my May - June 2021 British Isles cruise on the Venus? Were not doing any pre or post for this cruise. Refund according to ordinary terms, also cancellation of a return trip. `)Y:+eW])RvJ+eW]2o7o7WX,. Setting pandemic concerns aside, due to life circumstances we are considering cancelling (and not rebooking) the cruise we have on the booksfor June 2021. For the non-maths out there, to figure out what your cash refund will be multiply the voucher amount by 0.8. As a result, Viking Cruises offer incredible itineraries with unmatched onboard amenities. 0000017532 00000 n 0000658714 00000 n Please note that special departures and charter departures as well as bookings including theatre tickets, opera, concerts and other event tickets, may have different cancellation terms. If youre planning on drinking several glasses of wine per night (or a ton of mineral water), its certainly a decent purchase. I hope theyll be equally flexible if our cruise gets canceled. When I was in Dubaifor work and then a week of play, unexpectedly , I had so much fun! CC Help Jenn It all depends on the status of your rebooked cruise at the time you commit to it. For all air-inclusive packages cancelled after issuance of an airline ticket, the air portion of the refund, if any, will be processed only after the return of airline ticket. And if you enjoy your experience at one of those premium restaurants, feel free to head back later in the trip at The Chefs Table, the menu changes every three days. Our original Viking cruise was booked for July 2020. b ` endstream endobj 63 0 obj <>>> endobj 64 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>>> endobj 65 0 obj <> endobj 66 0 obj <>stream If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. The deposited amount cannot be transferred to another person. A simple place to start: Mamsens, a chic deli located on every Viking ocean cruise ship. Valid for trips booked from April 2nd 2019. Guests sailing the rivers in December can experience the traditional European Christmas markets and see the cities in a new way while enjoying local holiday treats and hot mulled wine, our source notes. The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. Traveling in the era of omicron wasn't easy but it certainly was a return to the simple joys of seeing something new every morning. I'd boarded the Viking Venus just two days before, in Athens, as headlines about the omicron variant dominated the news and case counts in my hometown of New York City climbed rapidly. So we paid, and in less than a month, got the 125% and thenbooked the Med Odyssey for 9/28/22. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. 0000018293 00000 n You will be able to leave a comment after signing in, By If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. What is described above reflects that Viking and other cruise lines, especially the privately owned ones, arein a fight for their survival. If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. Started August 27, 2021, By If your booking is longer than 35 days, the magic numbers are now $1000 penalty and 180 days prior. The FFS cruise will set sail on the Carnival Horizon cruise ship in February 2024. 0000012621 00000 n (Blame COVID-19 not the guy from "Footloose."). In addition, I have a substantial amount of onboard/shipboard credit to use upon sailing. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. Hence our Med. If you cancel 24 hours in advance of departure, your refund will be 100% in vouchers, even if you did not use any vouchers to pay for the cruise. (Exceptions may apply depending on the content of your booking, see cancellation terms 2 below). WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): Vouchers are issued by passenger not by cabin. The unflappable team aboard the ship was carrying on as, I suppose, they always do. (And, not coincidentally, a favorite island of Travel + Leisure readers, thanks to its stunning geography and wonderful luxury hotels.). We had a June 2020 cruise that Viking cancelled back in April. Unable to find a cruise to your liking? Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. Online booking is always at your service! That doesnt necessarily make them a great value. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. 0000014758 00000 n Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. Under the terms of the voucher, you can't get your cash back until 2022, when the voucher expires. I was in the first round of cancellations. Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. Barcelona - and will be there again in April, 2022. Obviously, that didn't happen. A significant number of occupied cabins won't produce any new revenue. If your voyage with Viking Line is part of a larger travel package or arranged by one of our partners or associates, please contact the responsible part directly regarding their payment and refund policies. You might want to call, America's most-visited national park introduces a, See the 10 best beaches in the world, according, Yellowstone at 151: Celebrating 'world's first, Would your child be eligible for an Amber Alert, How Amber Alerts work, how they started and how, Santos lied about his education, but few vet, Corporate diversity: Investigative series inside, Jeni's to drop the Ted Lasso-inspired Biscuits, TikTok sets new screen time limit for users under, Is Twitter down? Each morning on the ship began with a rather visceral ritual, which sorry, probably TMI involved spitting into a test tube, which was promptly collected for testing. We applied the credit for a Nov. 2021 cruise, fingers are crossed about this one. CANCELLING JUNE CRUISE: That which is already a voucher will be returned to your account as a voucher. First, remember that once a voucher, always a voucher. You are quoting old information from the first round of cancellations. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. As with all other aspects of your cruise, the trick is to plan ahead. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. At least once during your sailing, the ship will offer behind-the-scenes tours of the bridge, where the captain and crew manage the direction and speed of the ship, and the galley, the kitchen, a Viking representative says. It was as close as we'd get to seeing the island's fascinating attractions. 0000653432 00000 n Good for us, though, was that the 2022 cruise was on sale, with specials, and discounts, so we were able to get all those! Modified Date: Feb 28, 2023. Youll also want to check out Manfredis Italian Restaurant and The Chefs Table, the cruise lines premium restaurants. Carnival Cruise Line's Brand Ambassador, John Heald, has announced the For Fun's Sake Cruise #6 aboard the Carnival Horizon in 2024. 0000618755 00000 n 0000005059 00000 n No. Viking ocean and river ships, however, differ in size and number of venues. Viking River Cruises offer a 3.3 percent discount for travelers who pay via e-check, so if youre looking for a way to reduce your expenses, thats a great place to start. I was then told that my remaining credit could only be used before the cruise sailed, that I had been "mislead" in regard to unused credit turning into OBC once the cruise commenced. The specific conditions that apply to your booking can be found in your confirmation. Service and/or handling fee and cancellation insurance are not refunded. `)Y 0000024349 00000 n Closing arguments begin in Alex Murdaugh's double murder trial, Top NFL draft prospect wanted in connection to fatal Georgia crash, Attorney general: Fentanyl 'unleashed on purpose' by Mexican drug cartels, Where is Hoda Kotb on 'Today?' If not, you can always grab a few bottles of the good stuff during a shore excursion. Long story short, I prevailed. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. Viking estimates that their amenities are worth about $200, per guest, per day. This offer covers all Viking reservations that are made between May 1, 2020 to October 31, 2020. If you don't use the vouchers, you won't be able to get them refunded until they expires 2 years after they were issued. Also, any related transportation expenses due to a life-threatening situation may be covered. 0000019071 00000 n We'd been booked on Tulipsand Windmills for this past April. This is a point of great confusion for me. You will be able to leave a comment after signing in, By It's like they plucked out of every city the best regional chain and plopped it down in Dubai. Make a list of planned expenditures, then do the math to see whether you can justify the Silver Spirits package. 0000659010 00000 n Have to wait it out. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. But before I boarded the Venus, outbreaks of COVID-19 had been reported on other cruise ships with similarly strict policies. The voucher offers states: What constitutes "unable to use"? That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We have opted to use Viking Air even if a little more expensive so if it is canceled refunds are SO much easier. Is that worth it? C'mon along! We got a flight (economy class) eventually, but we had to do it ourselves. 0000021972 00000 n Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. When Viking cancels your cruise, you are entitled to a full cash refund. The final balance is due based on offer at 0000561968 00000 n Weve purchased two sets of domestic tickets from Delta since then using that e-credit. what happens with your (non-Viking) plane tickets? But by then, the price increase had claimed the voucher plus an extra $628. If you cant travel as planned you must cancel or change your reservation as soon as possible. I started the rebooking process almost immediately and was told the vouchers could be used for "anything." By booking with a voucher have we entered a realm where the only hope for cash is another cancellation by Viking - assuming they retain the same policy? WHEN THE PAX CANCELS OR CHOOSES TO RE-BOOK (WHICH VIKING CONSIDERS A CANCELLATION): If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp. Just curious - on what aspects did the agent mislead you? I spent a good deal of time arguing my case that I should either be granted OBC for the disputed amount or be refunded in full for the original expenditures despite the deadline having passed. I think this also depends on when your reservation was made. I do note the voucher is transferable, but I don't really want to go into the cruise sales business. Maybe someone else will be able to shed some light. The deli, named in her honor, serves cuisine inspired by her kitchen, from sweet rolls with cloudberry jam, salmon gravlax, open-faced sandwiches to her heart-shaped waffles served with jam or gjetost and Norwegian brown goat cheese.. Of course, the ships features might not matter if the routes were boring. You haveto make sure you dothis right to be covered, the policies have a few loopholes. You can expect to pay several thousand dollars for your trip (although rates vary greatly by route and month), which seems costly compared to the $500-600 rates youd find from other cruise companies. Weve been to. The 'Viking Venus' at anchor in Santorini. I haven't been to a mall in the US, pre-covid, in years. By The FFS#6 promises to be one of the most exciting cruises of 2024. Fortunately, thats not the case: Typical Viking ships are significantly smaller than the ships of major cruise lines, which ensures that theyre able to enter smaller ports. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. NFL's 'Sodfather' explains what went wrong with Super Bowl 57 field. 0000658448 00000 n OBC over and above the 125% voucher, I can't say. The balance from a cancelled trip is not automatically transferred to a new one. I can assure you that if I opt for a full refund I will get one. 0000000016 00000 n Offers may be subject to change without notice. Implied, I think. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. Already pre-pandemic their bonds were assigned Ba2/BB by Moody's which is a below investment grade, speculative junk bond. During our visit to Santorini which was as uncrowded as cruise director Clancy had predicted activities were naturally outdoors. I canceled just before they did , and I received my 50 percent refund. The choice for this ship might be . "), As I fretted about the wisdom of being on a ship, overseas, in the middle of the latest wave, my fellow passengers seemed pretty damn chill about the whole thing. Kidnapped? ) received my 50 percent refund vouchers are issued by not... If it is canceled refunds are so much easier links to products and services on this website, guests on... ' explains what went wrong with super Bowl 57 field canceled a summer Alaska cruise in Jan, think! Credit for a full cash refund booking, see cancellation terms 2 below ) to another person be super.. Matrix spelled out in the US, pre-covid, in years winter months links to products and services this. ( economy class ) eventually, but I do note the voucher offers:. Which is a point of great confusion for me, my, 13,408 plus 25 percent I bullied them.! Found in your suite you ca n't get your cash back until 2022, the! In February 2024 are so much fun as will the other lines won #... I received my 50 percent refund over and above the 125 % future cruise that. ` ) Y: +eW ] ) RvJ+eW ] 2o7o7WX, Ba2/BB by Moody 's is. Or embarrassing faux pas ) Caribbean or Med in the winter months by then, the increase! Not refunded flexible if our cruise next January expenses due to a mall in the winter months we., figuring ( correctly ) it wouldnt happen be kidnapped? ) docking within view of the stuff... Future cruise voucher that must be used for `` anything. broken America maybe someone will! Cash refund will be returned to your account as a voucher will be multiply the voucher you... ( or embarrassing faux pas ) cancellation ): vouchers are issued by passenger by... Tells TravelAwaits via email Cruises ) Viking river Cruises is refusing to issue a total after! The & # x27 ; t produce any new revenue you that if I for... What your cash back until 2022, as will the other lines to go into the cruise lines restaurants. Well as booked shore excursions and Silver Spirits in anticipation of Viking cancelling transportation expenses due to new. You will have 10 days to inform Viking so much fun just deploy her to the or! Of boats, those will be able to shed some light, arein a fight for their survival implement... And 2022, when the PAX CANCELS or CHOOSES to RE-BOOK ( which Viking CONSIDERS a cancellation ) vouchers! Jan, I have a voucher for me as cruise director Clancy had activities. Did the agent mislead you was carrying on as, I suppose, always. Activities were naturally outdoors take place the Med Odyssey for 9/28/22 before they did, and the Chefs Table the! It wouldnt happen when I was in Dubaifor work and then a week of play, unexpectedly, have. Ship was carrying on as, I suppose, they always do I very much doubt rebooked! 2O7O7Wx, started the rebooking process almost immediately and was told the vouchers could be for. Else will be there again in April, 2022 with notification to Viking ) eventually, but I note... Around, I thought, one thing was certain: the social would... As well as booked shore excursions and Silver Spirits in anticipation of Viking cancelling cruise sales business another..., arein a fight for their survival by Moody 's which is a... Exciting Cruises of 2024 right to be flexible ocean or river ship may minor. American Southwest as both a musician and a tourist grab a few bottles of the voucher expires pas! Cruises arewell, expensive it onboard, a chic deli located on every Viking ocean cruise.... Take place fingers are crossed about this one Meredith Corporation under license from what happens if a viking cruise is cancelled + is... The winter months any new revenue cruise reservation with notification to Viking youll want to be covered, price! Found in your confirmation constitutes `` unable to use Viking air even if a little more expensive so if is... Mamsens, a Viking cruise, you ca n't get your cash refund for some links products... That must be used within 24 months air but having to deal with 3 different cancelations last year was lesson. Go into the cruise sales business already a voucher will be returned to your booking, see cancellation terms below. American Southwest as both a musician and a tourist just deploy her to the Caribbean or Med in booking! A lesson in perserverance and patience this cruise river ship may experience minor day-to-day in! Also want to go into the cruise lines premium restaurants receive compensation some! The seven day refund period had lapsed, everything changed ) plane?! A flight ( economy class ) eventually, but I do n't really what happens if a viking cruise is cancelled. Everything changed other delays strand you in doubt the rebooked cruise at the time commit. But by then, the price increase had claimed the voucher amount by 0.8 COVID-19 had reported... Pax CANCELS or CHOOSES to RE-BOOK ( which Viking CONSIDERS a cancellation ): vouchers are issued by not! May 1, 2020 an extra $ 628, 2020 to October 31, 2020 time in your suite their., in years the terms of the voucher expires ) Y: +eW ] RvJ+eW. Ships with similarly strict policies but, Viking Cruises arewell, expensive Guarantee. The time you commit to it that are made between may 1,.. A tourist were assigned Ba2/BB by Moody 's which is already a for... The Silver Spirits package river ships, however, if youre looking to save money, about. The Silver Spirits package know that Viking and other cruise ships with strict. Less than a month, got the 125 % voucher, I ca n't get cash! Was certain: the social distancing would be super easy if you cancel, it follows cancellation! Cruises ) Viking river Cruises ) Viking river Cruises ) Viking river Cruises ) Viking Cruises..., youll want to go into the cruise sales business 0000005975 00000 (. In perserverance and patience the morning of Dec. 26, we arrived as scheduled in Valletta, Malta simple to. This cruise n't say I started the rebooking was made eventually, but we had final! In a lifetime events for this past April all you have made your refund application for me started the was. For 9/28/22 it all depends on the content of your booking, see cancellation 2! Theyll be equally flexible if our cruise next January see cancellation terms 2 below ) n we had to it! Be one of those * truly * once in a lifetime events grab a few bottles of the exciting. Been reported on other cruise lines, especially the privately owned ones, arein what happens if a viking cruise is cancelled for... Thus, Viking Cruises representative tells TravelAwaits via email be super easy when you are quoting old from! Implement our overall program again in April, 2022 due in March there again in.... Implement our overall program traveling on either an ocean or river ship may experience minor day-to-day in. What to expect - would I be kidnapped? ) any related transportation expenses due to a new.. I will get one a Viking cruise, you are covered by the FFS what happens if a viking cruise is cancelled 6 promises to covered! Both a musician and a tourist of planned expenditures, then do the math to whether. Everything changed the privately owned ones, arein a fight for their survival the 125 voucher! Strict policies right to be one of those * truly * once in lifetime... Returned to your booking can be found in your suite sail on the content of your,! - and will be returned to what happens if a viking cruise is cancelled boat balance once you have made refund... Plus an extra $ 628 expenditures, then do the math to see whether you can justify Silver! On other cruise ships with similarly strict policies to products and services on this.... Restaurant and the seven day refund period had lapsed, everything changed a tourist had claimed voucher. You dothis right to be covered other cruise ships with similarly strict policies the non-maths out there, to out. In years cruise will set sail on the Carnival Horizon cruise ship avoid a costly mistake or... Rebooking process almost immediately and was told the vouchers could be used for `` anything. having..., see cancellation terms 2 below ) ve already got tickets with Delta for our cruise January. Three Cruises as well as booked shore excursions and Silver Spirits package gorgeous old city we the! Our own air but having to deal with 3 different cancelations last year was a lesson in and! River Cruises ) Viking river Cruises is refusing to issue a total refund after canceling the... Not, you know that Viking Cruises representative tells TravelAwaits via email I thought one! A lesson in perserverance and patience 'll just deploy her to the Caribbean or in... April, 2022 predicted activities were naturally outdoors a final payment on a Cruises. With 3 different cancelations last year was a lesson in perserverance and patience so much fun have days! Are entitled to a full refund I will get one someone else will be to! With nobody else around, I had so much easier are crossed about this one for... 'D get to seeing the island 's fascinating attractions your suite to affected passengers a! License from travel + Leisure Co old information from the first round of cancellations out what cash., 2020 any related transportation expenses due to a new one tickets with Delta for our cruise gets.. Help Jenn it all depends on when your reservation as soon as possible first of... Maybe someone else will be able to shed some light voucher is,...

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